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Return to shopRefund Policy
Financial Transparency
Refund Processing & Terms
Detailed protocols regarding the reversal of payments and financial adjustments at urbanchicstyle.shop.
At Urbanchicstyle, managed by Quinton Lee Woodson, we are committed to providing a clear, secure, and fair refund process for all our customers across the United States. If a return request has been approved in strict accordance with our global Return Policy, your financial refund will be handled according to the professional protocols outlined below.
1. INSPECTION & AUTHORIZATION
To maintain the integrity of our inventory, all returned items (especially footwear and custom-designed apparel) are subject to a rigorous physical inspection upon arrival at our South Carolina facility.
A refund will only be formally authorized after the item has been received, unboxed, and verified by our quality control team to be in acceptable condition, consistent with our return eligibility guidelines (unused, unwashed, and in original packaging).
Authorization Timeline: Once the inspection is completed and approval is granted, refunds are typically initiated within 7–14 business days.
2. CREDIT REVERSAL DETAILS
For your security and to prevent fraudulent activities, all approved refunds are issued strictly to the original payment method used during the initial checkout process. This includes the specific credit/debit card or PayPal account utilized for the transaction.
Processing Window: Depending on the internal policies of your financial institution or third-party payment provider, it may take an additional 3–5 business days for the refunded amount to reflect in your available balance after we have processed the transaction on our end.
*Please note that Urbanchicstyle does not have control over bank processing speeds or international currency conversion fluctuations if applicable.
3. DEDUCTIONS & NON-REFUNDABLE CHARGES
To ensure the sustainability of our shipping operations, please adhere to the following financial conditions:
- Original Shipping Fees: The standard flat-rate shipping fee ($6.99) paid at the time of purchase is non-refundable as it covers the initial transit cost from our fulfillment partners.
- Return Shipping Responsibility: If the return is not the direct result of a manufacturing error or a shipping mistake on our part (e.g., damaged goods or incorrect item sent), the cost of return shipping may be deducted from your total refund amount.
- Communication: Any applicable deductions or restocking fees will be clearly communicated to you in writing during the formal refund approval process.
Need Financial Assistance?
For questions regarding exchange eligibility, refund status updates, or specific return-related financial inquiries, please reach out to our team.
Direct Support Email
support@urbanchicstyle.shop
Corporate Correspondence Address
818 Jensen Ln, Myrtle Beach, SC 29577-4219, USA
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)