Where is Urbanchicstyle located?

Urbanchicstyle is an independent American lifestyle brand, founded and personally managed by Quinton Lee Woodson. Our administrative headquarters, where we handle design curation, customer service, and business operations, is located at:

818 Jensen Ln, Myrtle Beach, SC 29577-4219, United States

Where do you ship?

To ensure the highest quality of service and reliable delivery windows, we currently focus exclusively on the domestic market. We ship to all 50 states within the United States. Please note that international shipping, APO/FPO addresses, and US territories are not supported at this time as we refine our logistics.

How long does order processing take?

Every order at Urbanchicstyle undergoes a rigorous verification process. Our standard processing time is 1–2 business days after payment confirmation.

• Orders placed before 2:00 PM (EST), Monday–Friday, typically begin processing the same day.

• Orders placed after this cutoff, or during weekends and federal holidays, will be initiated on the next available business day.

How long does shipping take once dispatched?

Once your order has been crafted and passed quality control, it is handed over to our carriers.

• Standard Transit Time: 2–4 business days.

• Total Lead Time: Most customers receive their items within 3–6 business days (Processing + Transit).

*Please note: Delivery times may occasionally fluctuate due to extreme weather conditions, carrier delays, or high-volume peak seasons.

What is the cost of shipping and which carriers are used?

We maintain a simple, flat-rate shipping structure of $6.99 per order for all standard U.S. shipping. There are zero hidden handling fees or packaging surcharges.

We ship using only trusted U.S. national carriers to ensure security: USPS, UPS, and FedEx. The specific carrier is selected automatically based on the delivery efficiency for your specific destination.

Can I change or cancel my order?

We process orders rapidly to ensure timely delivery. You may request a cancellation or modification within a strict 4-hour window of placing your order. After this timeframe, your order has already entered our custom production cycle and changes can no longer be guaranteed. Please reach out to support@urbanchicstyle.shop immediately for urgent requests.

What is your return and refund policy?

We stand by the quality of our goods. We accept eligible returns within 30 days from the documented delivery date. Items must be in their original state: unused, unwashed, and with all original packaging.

Once we receive and inspect your return at our facility, refunds are typically initiated within 7–14 business days. It may take an additional 3–5 business days for your specific bank to post the refund to your original payment method.

Is my payment information secure?

Data security is a pillar of Urbanchicstyle. We do not store your full credit card details on our local servers. All transactions are processed via secure, PCI-DSS compliant third-party providers using 128-bit SSL encryption to protect your financial integrity. We accept all major cards and PayPal.